Refund Policy

This Refund Policy applies to all paid subscriptions to Enforgate (the “Service”). By subscribing you acknowledge and agree to it. Payments are processed by our reseller and merchant of record, Paddle, whose Buyer Terms also apply.

All sales are final

Subscription fees are charged in advance for the billing period you select and are non-refundable. Except where a refund is required by applicable law, all charges — including renewals — are final and non-cancellable for the period in which they are incurred. Starting a subscription means you authorize the recurring charge until you cancel.

Cancellation

You may cancel at any time from your billing settings. Cancellation stops future renewals; it does not generate a refund for the current period. Your plan remains active until the end of the period you have already paid for, after which it reverts to the Free plan. We do not provide pro-rated refunds for the unused portion of a period, for unused guarded calls, for plan downgrades, or for periods during which you did not use the Service.

What is never refundable

• Renewal charges, including where you forgot or failed to cancel in time.
• Partial billing periods, unused call quota, or seats you did not use.
• Charges more than 48 hours old, or any subscription with recorded usage.
• More than one approved refund per customer in the lifetime of the account.
• Fees attributable to taxes already remitted by the merchant of record.
• Accounts suspended or terminated for violating our Terms of Service.

Discretionary review

In narrow cases — typically a duplicate charge or a verifiable billing error reported within 48 hours of the charge, on a subscription with no meaningful usage — we may, at our sole discretion, consider a refund. Submitting a request does not entitle you to a refund and does not pause or extend any billing period. We may ask for additional information, and we may decline without providing a reason. All decisions are final.

How review works

Eligible requests must be submitted in writing through the request form linked below and must include the exact transaction identifier and a detailed explanation. Requests are reviewed manually and may take up to 30 days. We do not accept refund requests by phone, live chat, or social media, and requests that omit the required information are closed without review. Approved refunds are issued to the original payment method only.

Chargebacks

Initiating a chargeback or payment dispute instead of using this process is a breach of our Terms and will result in immediate suspension of your account and all associated API keys pending resolution.

Contact

General billing questions (not refund requests) may be sent to privacy@enforgate.com. See also our Terms of Service and Privacy Policy.